Refund policy

Returns:

  1. You can return any goods within 14 days of receipt for a refund or exchange of those goods if the item(s) is unused with original packaging and the original receipt or proof of purchase is provided.
  2. We ask that tracking details be provided with any return sent to us. We do not take responsibility for lost, redirected or otherwise missing returned items.
  3. We will refund the monetary value of the goods returned to us, at the price you purchased them and in the method you purchased them.
  4. When returning an item purchased with a voucher/promo code, your refund or exchange value will be equal to the final discounted price that you paid for the item.
  5. All goods will be inspected on return.
  6. You are responsible for the costs of returning goods to us.
  7. Any goods returned are your responsibility until they reach our warehouse.
  8. We are not responsible for any goods that are returned to us in error.
  9. If you think that there is a fault with the goods you have received, please Contact Us within 30 days, include your order number, problems with the goods and if possible photographs of the defect. You may be entitled to a replacement or refund for a major fault.

  10. Specific terms relating to all subscription offers containing Bonus Product pyjamas:

    • All promotions and Bonus Product offers are subject to their own additional specific terms and conditions as provided by Universal Media Co from time to time.
    • RRP: Occi O Pyjama sets have an RRP of AUD$159.00
    • Returns: The Bonus Product pyjama set is not transferable and not redeemable for cash or travellers cheques.
    • Refunds for Subscription Offers: If you would like to return or refund all or part of your subscription offer at any time, your refund value will be less the RRP of the Pyjama set, if it is not returned as well in re-saleable condition. If you are unable to return the bonus product or it is not in saleable condition upon its return; the value of any available refund will be reduced by the value of the gift or bonus. The return of the Bonus Product will be at the subscribers cost and responsibility and should be sent via trackable post.
    • Offer Expiry Date: All subscription offers have an expiry date. In order to receive the pyjama set we will need to have received your order and payment by the advertised expiry date. You will therefore need to take in to account that post may take a few days. If your payment is via cheque, your cheque will also be required to be cleared.
    • Limited Stock: Pyjama sets incorporated into subscription offers are only available while stocks last and may be substituted for other products of the same value if stock is no longer available.
    • Delivery: If you are entitled to a pyjama set with your subscription, please allow 4-6 weeks for separate delivery.
    • Delivery Address: When you are purchasing your subscription offer, it is your responsibility to check that your personal details and the delivery address is correct. Universal Media Co can’t be held responsible if the pyjama set is delivered to the wrong address incorrectly entered by you.
    • Australian Post Tracking: Delivery will only be made via trackable Australia Post to the address specified. Universal Media Co will not be responsible for or replace lost or stolen items once the order has been confirmed as having arrived.
    • More information: If you have a question that we haven't covered, email us at subscriptions@umco.com.au and we will get back to you.

Promotion Terms and Conditions (Black Friday, Cyber Monday, Boxing Day, etc)

  1. *Free item to be of equal or less value.
  2. No refunds or exchanges on sale items